Privacy Policy
Effective Date: July 2026
MA Star Cleaning Service, a trade name operated by Messias & Antunes Corp. (“we,” “our,” or “us”), is strongly committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage our professional cleaning services.
1. Information We Collect We collect information that you voluntarily provide to us when requesting a quote, booking a service, or contacting customer support. This may include:
Personal Identification Information: Full name, phone number, email address, and physical address.
Property Details: Square footage, number of rooms, and specific cleaning instructions.
Payment Information: Credit card numbers or billing details (processed securely via our third-party payment gateways; we do not store full credit card data on our servers).
2. How We Use Your Information The information we collect is strictly used to:
Provide, schedule, and manage your requested cleaning services.
Send accurate estimates, invoices, and payment receipts.
Communicate with you regarding appointments, delays, or service updates.
Improve our website, customer service, and overall user experience.
3. Cookies and Tracking Technologies Our website may use “cookies” and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences. You can choose to disable cookies through your browser settings, though some website features may not function properly as a result.
4. Information Sharing and Disclosure We do not sell, trade, rent, or lease your personal information to third parties for marketing purposes. We may share your data only in the following circumstances:
With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software), provided they agree to keep this information confidential.
When required by law, court order, or governmental regulation.
5. Data Security We implement industry-standard security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
6. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
Terms of Service
Effective Date: July 2026
By accessing our website and requesting services from MA Star Cleaning Service (operated by Messias & Antunes Corp.), you expressly agree to be bound by the following terms and conditions.
1. Scope of Services We provide professional residential and commercial cleaning services, including regular cleaning, deep cleaning, and move-in/move-out cleaning. All services are performed to the best of our abilities according to the details agreed upon during the booking process.
2. Estimates and Pricing Quotes provided via our website, phone, or email are estimates based on the information provided by the customer. Final pricing is subject to change if the condition of the property requires significantly more time or labor than initially anticipated. We will communicate any price adjustments for your approval prior to beginning the work.
3. Customer Responsibilities To ensure a safe and efficient cleaning process, we ask that you:
Secure all pets prior to our arrival.
Provide our team with proper access to the property (keys, entry codes).
Secure all fragile items, highly valuable property, and sensitive documents.
4. Cancellations and Rescheduling Policy We require a minimum of 48 hours’ notice for any cancellations or rescheduling requests.
5. Payment Terms Unless a prior arrangement has been made, full payment is due immediately upon completion of the cleaning service.
6. Limitation of Liability While we treat your home with the utmost care, accidents may occasionally happen. MA Star Cleaning Service will only be liable for damage caused by the gross negligence of our staff. We are not responsible for pre-existing damage, improper installation of items, or normal wear and tear. All damage claims must be reported to us within 24 hours of the service completion.
SMS Terms & Conditions
By explicitly opting in to receive SMS communications from MA Star Cleaning Service, you consent to receive recurring automated and non-automated text messages regarding your service.
1. Program Description Our SMS program is designed to provide customers with timely updates, including:
Appointment confirmations and reminders.
Arrival time estimates from our cleaning team.
Customized quotes and billing updates.
Customer support and follow-up inquiries.
2. Opt-Out You can cancel the SMS service at any time. Just text STOP to the phone number that messaged you. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. Help and Support If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at cleaningmastarservice@gmail.com or +1 (978) 778-3100.
4. Carrier Liability Carriers are not liable for delayed or undelivered messages.
5. Rates and Frequency As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary based on your appointment schedule. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. Privacy If you have any questions regarding privacy, please read our Privacy Policy above.
Contact Us
We are here to help keep your space spotless! Whether you are ready to book a service, need a customized estimate, or have a question about our cleaning process, our dedicated team is ready to assist you.
Get in Touch
Phone: +1 (978) 778-3100
Email: cleaningmastarservice@gmail.com